Return, Refund & Cancellation Policy

We want you to be satisfied with your purchase. Please carefully review the following policy before placing an order, as certain fees, restrictions, and conditions apply to returns, refunds, and cancellations.

Returns

We offer a 30-day return period, beginning on the date your order is marked as delivered.

Before returning any item, you must contact us at atilacommerce.llc@gmail.com and receive return authorization and instructions.

Do not send products back to the address shown on the original package or shipping label unless we specifically instruct you to do so. Unauthorized returns may not be accepted or refunded.

To be eligible for a return:

• The return request must be submitted within 30 days of delivery.

• The item must be unused, unworn, unwashed, and in the same condition in which it was received.

• All original packaging, accessories, tags, manuals, and other included materials must be returned.

• You must provide valid proof of purchase.

• The item must not show signs of use, installation, modification, damage, or improper handling.

We reserve the right to refuse returns that do not meet these conditions, subject to applicable law.

Return Shipping & International Return Address

Our products may be fulfilled and shipped from warehouses or fulfillment partners located in Hong Kong and/or mainland China.

Approved returns may therefore need to be shipped to a designated return facility in Hong Kong or mainland China, depending on where your order was fulfilled.

Customers are responsible for all return shipping costs, unless the product is confirmed by us to be defective, damaged upon arrival, or incorrect.

Return shipping costs are non-refundable. We strongly recommend using a trackable shipping service. We are not responsible for return packages that are lost, delayed, damaged, or otherwise fail to reach the designated return facility.

Do not return your order until you have contacted us and received the correct return address and instructions.

Restocking & Handling Fees

Approved discretionary returns may be subject to a 15% restocking and handling fee, which will be deducted from the amount refunded.

The original shipping charge, return shipping costs, customs charges, duties, taxes, and other shipping-related expenses are generally non-refundable, except where otherwise required by applicable law.

Any applicable deductions will be communicated as part of the return/refund process.

Order Cancellations

If you wish to cancel an order, contact us immediately at atilacommerce.llc@gmail.com.

Shop Orders

Orders placed through the Shop app / Shop channel cannot be cancelled after the order has been placed, except where cancellation is required by applicable law.

Please carefully review your products, quantities, shipping address, and payment information before completing your purchase.

Other Orders

For orders placed through our website or other eligible sales channels, cancellation requests must be submitted within 24 hours of placing the order.

A cancellation request is not guaranteed until you receive confirmation from us. If the order has already entered processing, fulfillment, or shipment, it may no longer be possible to cancel it even if the request was submitted within the 24-hour period.

Once an order can no longer be cancelled, the applicable return procedure must be followed after delivery.

Damaged, Defective, or Incorrect Items

Please inspect your order immediately upon delivery.

If your item arrives damaged or defective, or if you receive an incorrect product, contact us as soon as possible at atilacommerce.llc@gmail.com.

Please include:

• Your order number

• A description of the issue

• Clear photographs and/or video showing the product and the issue

• Photographs of the shipping packaging and shipping label when relevant

We will review the information provided and determine the appropriate resolution.

Please do not discard the product or packaging while your claim is being reviewed.

Non-Returnable Items

Certain products may not be eligible for return, including:

• Custom-made, personalized, or special-order products

• Gift cards

• Perishable products

• Personal care products

• Hazardous materials, flammable liquids, or gases

• Items that have been used, damaged, modified, installed, or altered after delivery

• Items returned without authorization

• Items returned outside the applicable return period

Sale and clearance items are generally final sale and non-returnable, except where applicable law requires otherwise.

Please contact us before purchasing if you have questions regarding whether a particular product is eligible for return.

Exchanges

We do not generally process direct exchanges.

If you would like a different item, variant, size, or model, you should request a return for the original eligible item. Once the return is approved, you may place a separate order for the replacement product.

Refunds

Once an authorized return has been delivered to the designated return facility, it will be inspected.

If the return is approved, the eligible refund amount—after any applicable 15% restocking and handling fee and other permitted deductions—will be refunded to your original payment method.

Please allow up to 10 business days after refund approval for the refund to be processed. Your bank, card issuer, or payment provider may require additional time for the funds to appear in your account.

If more than 15 business days have passed since we confirmed that your refund was approved, please contact us at atilacommerce.llc@gmail.com.

European Union / EEA Consumer Rights

If your order is subject to mandatory European Union or other applicable consumer-protection laws, you may have additional statutory rights, including applicable withdrawal or cooling-off rights.

Nothing in this policy is intended to exclude, restrict, or override consumer rights that cannot legally be waived or limited.

Where a statutory right of withdrawal applies, the conditions, deadlines, refund requirements, return-cost rules, and permitted deductions required by applicable law will take precedence over conflicting provisions of this policy.

Contact Us Before Any Return, Refund, or Cancellation

All return, refund, cancellation, damaged-item, and order-related requests must first be submitted to:

atilacommerce.llc@gmail.com

Please include your full name and order number so we can locate your purchase.

Do not ship a return without receiving return authorization and the correct return address from us first.

Packages sent to an unauthorized address, returned without prior authorization, or sent contrary to the provided return instructions may be refused or may not qualify for a refund, subject to applicable law.